Basic privs

[denise]

If you're interested in volunteering for Dreamwidth support, take a second to read over the Support guide -- this is for matters of form in answers, not a process/procedure document, but we do expect that everyone who's going to be answering will be familiar with these guidelines.

I'm nine-tenths done with a "Support process" document -- describing the support board, how it works, and what the lifecycle of a request is -- which I'll link here, along with a guide to what privileges ("privs") are and how they work in the context of the support board. This will explain how things work, for those who don't have experience volunteering for support on another LJ-based site.

In the meantime: We have decided that anyone who displays interest in volunteering for support will receive the supportviewscreened and supportmakeinternal privs. (If you don't know what those are, keep an eye on the Privileges page on the Wiki -- I'll be updating that with a full list of the Support-related privs, what they do, and why they're important, hopefully by the time I go to bed tonight.)

If you wish to be part of the DW support team, whether casually (answering a few questions here and there) or regularly, comment to this entry with the account you want to do Support as. Once you comment, I'll grant your account the basic set of privs that anyone doing support can have.

Stay tuned for links to more information.

Comments

[fairestcat]

I'm interested. With this account.

[denise]

Granted!

[draigwen]

I'll probably give support a stab in the near future (I'm away this weekend).

[denise]

Granted!

[brigid]

I'm very interested in helping out.

[denise]

Granted!

[ct]

I'm definitely interested in helping out, although at this point I'm not sure if it'll be a casual or a regular thing.

[denise]

Granted!

Support team

[cesy]

I'll have a go occasionally, though at the moment I don't have much time to commit to it.

Re: Support team

[denise]

Granted!

[chipb0i]

Add me on please.

[denise]

Granted!

[nerosmaster]

Hi! likely tobe low volume, but I'll help out when I can.

[denise]

Granted!

[melannen]

I'd like to try! Never done it formally before, but have done a lot of answering random questions on various sites.

[denise]

Granted!

[psycho_mama]

I would love to help out as well!

[denise]

Granted!

[highlander_ii]

*jumps on board to help in support* =)

[denise]

Granted!

[delight]

*handraising!* Meeee. I kept wanting to answer things before, but was never certain!

[denise]

Granted!

[jenleigh]

Oh, heck. Comment.

[zarhooie]

NO we don't want you.

[starletfallen.livejournal.com]

I'll comment to this comment when my journal has actually been created, once I get my invite code. Barring someone else creating it first, my journal SHOULD be fourandtwenty. But I'll get back to you on that.

[denise]

Yes, please do!

[pauamma]

*taptaptap* Is this thing on?

[sophie]

Looks like it! (and Rah asked me to tell you you have privs now)

[dubhain]

Da.

[sophie]

Rah sent me to tell you you have privs now. :)

[sporky_rat]

I am totally interested. I'm probably more of a 'how do I...?' type of answerer, but I am more than willing to learn how to do more.

[sophie]

That sounds great. :D Rah sent me to tell you you have privs now.

Volunteering

[john_michael]

Hi Denise.

I would like to help out with support using this account. I sent you a PM earlier this evening regarding using a secondary account vs my primary one. I decided it was easier to just purchase another one.

Thank you,

ETA: Hmmm...

Re: Volunteering

[domtheknight]

denise says you have the privs now!

[alittlebirdy]

Hi, I am very interested in helping out, with this username thanks. :)

[sophie]

Rah told me to tell you that you have privs now. :)

[laura_anne]

I'd like to help out on a very casual basis!

[sophie]

Rah told me to tell you that you have privs now. :)

[moniqueleigh]

I'm interested. I do customer service for a living (on the phones *sob*). Dunno how much time I'll have, but I'll be glad to pitch in anywhere I can (& have already raised my hand to help kill spam).

[sophie]

Eep, you have my sympathies on the phone customer service thing. That must get kind of frustrating sometimes.

Anyway, Rah told me to tell you that you have privs for support now. :D (I don't know anything about the antispam privs, though.)

[lacey]

I'm up for it, at least casually.

Also, I'm still very interested in Abuse work, when it comes time to build the team.

[sophie]

Rah told me to tell you that you have support privs now. :) I don't know anything regarding the Abuse side of things, though.

[deangeli]

I'd like to volunteer for support, too! And when/if you guys eventually need someone to translate things to Portuguese, you can count me in.

[sophie]

Rah told me to tell you that you have support privs now. :)

This site won't actually ever be in any language other than English, so we won't need any translators. We're leaving the code open to allow other sites based on the DW code to be in other languages though, so you might want to keep an eye on any other sites using the DW code.

[forthwritten]

I'm interested in volunteering.

[sophie]

Rah's already spoken to you about this, but you have privs now! (and she wants me to reply so next time she checks she knows where she is)

[sophie]

I already have support privs from our IRC conversation, but replying so that you know who has them.

[sophie]

Hi, me! Rah told me to tell you you have privs. Well, actually, she didn't, but I'm replying so that she can just skip over it since there's a reply to this.

[juliet]

Me please - on this account - juliet

[domtheknight]

denise says you have the privs now!