dw_support_training | Recent Entries

There are currently about 10 open requests about missing comment notifications from OpenID users*. Dom mentioned the issue in bug #4218 but can we start telling people that this is a known bug and devs are looking into it? The oldest request is three-week old.

*Two also mentions OpenID users not getting any notification themselves. Is that a different issue?

zarhooie

Hola, Support team!

There may some reqs in the near-ish future dealing with too many icons importing. This is due to a tweak we made to the importing code. Basically, the importer was refusing to import any icons at all in some cases (when the account to be imported had too many icons at some point), so Mark and D decided to allow the importer to just grab all the icons. Any reports of too many icons being imported are the importer working as designed.

As of right now, if the individual visits and saves anything on the edit icons page, that will trigger some of the icons to automatically disable. This may change in the future; I'll keep y'all posted.

K

zarhooie

Hey guys!

This is mostly for volunteers who have the priv "support-movetouch" but the rest of you should listen up as well. Any requests that reference difficulties with creating an account should be sent to Peterstein, effective immediately.

If you are not sure if you've got movetouch, or what privs you have, you can investigate here: http://www.dreamwidth.org/admin/priv/

Thanks for all your help over the last year! Dom, Chemla and I have really appreciated your dedication and your super-awesome answers. You totally rock!

-Kat

(Originally mis-posted to my personal journal, so if you're seeing this twice, that's why. Yes, I'm a bozo sometimes.)

xdawnfirex

We got a suggestion for an FAQ tweak here: http://www.dreamwidth.org/support/see_request?id=12129

I pointed the poster in the direction of the suggestion box, but I also said that I would pass it up the food chain. Should I post to the suggestion box myself? It didn't seem right to, since it wasn't my idea.

zarhooie

Hi spr0tlings!

As some of you may have noticed, Support is busier than usual due to the influx of new users from LiveJournal. Any answers you could provide to requests would be very, very appreciated.

Have a good holiday, folks, and thanks for all you do.

Best,
Kat

ninetydegrees

"LiveJournal is currently up, but still under a DDOS attack. Due to some aspects of DDoS protection system, LiveJournal is temporarily disabling support for third party services (Facebook, Twitter, Google, etc.)." [1:25 pm GMT (Tuesday, December 6)]

Would that affect OpenID logging as well?

ninetydegrees

There are ~~two~~ three requests mentioning loading issues with journals with lots of comments. I can't load the request post at dw_codesharing (I get a blank page every time) and it has less than 3,000 comments. This has been going on for a few days now. Is this a known issue? The latest maintenance post mentioned site slowness but I don't what that covers.

yvi

I have tried to get someone on IRC to look at these a few times, but time zones being as they are, no-one was ever online...

Anyway, there are a few requests with answers that might be approvable that have been open for a week or longer. Can somebody please take a look at these and approve or say why they aren't approvable in a comment?

http://www.dreamwidth.org/support/see_request?id=9122
http://www.dreamwidth.org/support/see_request?id=9081
http://www.dreamwidth.org/support/see_request?id=9070
http://www.dreamwidth.org/support/see_request?id=9050
http://www.dreamwidth.org/support/see_request?id=9030
http://www.dreamwidth.org/support/see_request?id=8938
http://www.dreamwidth.org/support/see_request?id=8889

Hi guys~

This is a minor thing, but I noticed it and it's *there*, so I may as well ask about it. Does DW use the "Tier" function in support requests? I checked several on the board, and none of them were anything but tier-0. (It was introduced on LJ not long before the forking for internal statistics purposes, to classify how severe a request is.)

So I guess my question is twofold: if it's not in use, can we make it useful? and if not, can we get rid of it in the backend? :)

Thanks!

foxfirefey

For this comm and

dw_support? Suggestion:

http://www.dreamwidth.org/misc/code-status.html

But I bet there are others. We should totally get a link list up with good references, and maybe even sticky posts.

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