What do you wish Support had?

[misskat]

Following on the heels of my previous entry: what tools/resources do you constantly look for? These can be things we don't have at all, or things that don't work the way you think they ought to.

I am happy with any feedback, but the most useful comments will be protospecs: what the tool should do, and how.

Comments

Beta cat?

[ninetydegrees]

Just thought of it. I think it could help devs track relevant issues. Maybe.

[ninetydegrees]

Unrelated: I've just noticed the board count --[ 28 Unanswered, 22 Still need help, 210 Answered awaiting close, 260 Total open ]-- includes requests from private cats or at least that's what I guessed since it doesn't match what I can see. It would be nice if it could adapt to the viewer's privs so as not seem inaccurate.

[ninetydegrees]

Sorry I keep adding these.

I don't know how to put this or what form it should take but I think a regular who's who in support and who does what and who's active could be useful. Sometimes I see posts or messages from people and I don't know who they are or even have never really heard of them before and it can be a bit disconcerting.

[misskat]

That is a Support stats thing! I have the spec on my iPad, and when I can type more, I will be opening a bug for it.

[ninetydegrees]

Yay! Awesome! *mwah*