How To Support

[misskat]

Hellooooo!

I've gotten some feedback that the Support process from the volunteer side is opaque and confusing. I, along with some other folks, are looking to change that. The first step in this multi-step process is to find out what the people who do Support are actually using.

To this end, please take a minute and post your most-used links, extensions, and helpful tools in the comments here.

Thanks!

-Kat

Comments

[anaraine]

I mostly keep a tab open in Notepad++ for my bits of frequently used text and/or links (because I always have it open for doing other things) but I visit the What Goes Where page when I can't remember which private category a request should be going to.

I haven't actually used the IRC channels for getting help, but I hang around to listen and would feel comfortable poking someone for assistance.

[denise]

fyi, if you're ever not sure about which private cat a request should go in, just kick it to accounts with an IC explaining why you're not sure where it goes, and i'll take care of getting it to the right place from there. (i say accounts because it really should be named 'shit rah needs to look at', but i have notifs on for all of the private cats and you can really use any of them.)

[anaraine]

Good to know!

[azurelunatic]

Yes: "kick private and let Rah sort it out" is totally a valid life choice when the urgent need is getting it off the public boards.