Crash course on the Importer?

[ninetydegrees]

Dear people with knowledge, could we have more detailed answers about how the importer works *exactly*? Like how many times a job tries before it gives up (5?), if a job goes to the bottom of the queue every time it fails and other things I'm not thinking of? These details won't necessarily make it into support answers but I feel it would help me to have this background knowledge.

Comments

[sporky_rat]

Oh yes, please. Let's have a crash course. Transparency in Support is just as important as transparency in Business.

[exor674]

Yeah, it's 5 attempts, every time it fails, the delay between attempts goes up.

fail 1: 10 seconds
fail 2: 30 seconds
fail 3: 60 seconds
fail 4: 300 seconds
fail 5: 600 seconds

If a job perm fails, the rest will show as aborted.
*Maybe* trying to start a new import will abort the current one ( but this can not be relied on )

There is no display of ones actual position in the queue -- just the queue length.

[foxfirefey]

You just helped me answer a Support question with this!

[denise]

Hm. Do other jobs run in between the attempts? That might help explain why the queue is draining so slowly ...

[fu]

Yes they do! But retried imports are still counted in the queue, so until they've failed five times...