sporky_rat: A Dreamsheep dreaming of DW Support (_support)
[personal profile] sporky_rat posting in [site community profile] dw_support_training
What is the general procedure on the support requests that involve renaming or wrongly sourced feeds? A couple of requests have come up and I didn't know whether to leave it alone and let a higher-up with privs move it or if I should just create a new feed with the correct name/source and pop it up there for them.


Any answers at all would be greatly welcomed.

Date: 2010-03-08 07:40 pm (UTC)
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)
From: [personal profile] zarhooie
Normally, when the Triumvirate has more than three braincells to rub together, we send those to the MrsJ for a feed URL edit.

Date: 2010-03-08 07:44 pm (UTC)
domtheknight: a child in rainboots stomping in puddles, text: bug stomping boots (bug stomping boots)
From: [personal profile] domtheknight
To expand on what Kat said, preferred procedure is leave them alone. If you want to do a bit of investigation, you can look up what the new feed source should be if the user didn't provide it; you could also do a pre-emptive check to see if the new source already exists (sometimes it does, if another unrelated user already added it). In that case what you want to do is let the user know that the source they want is already a different feed.

We prefer if you don't create the new one, since it is possible for MrsJ to edit a feed URL or name, but it's not possible to merge two feeds which really should be one (there is a bug for it, though).

Date: 2010-03-08 07:43 pm (UTC)
cesy: "Cesy" - An old-fashioned quill and ink (Default)
From: [personal profile] cesy
Leave it for the higher-ups - the site admins have the power to edit feeds, which saves leaving a load of obsolete ones lying around.

Date: 2010-03-08 08:06 pm (UTC)
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)
From: [personal profile] zarhooie
Right now, it's looking like this is that place. we can look into putting it on the wiki maybe.

Date: 2011-03-26 10:05 am (UTC)