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dw_support_trainingCan we get some discussion going about when people should be directed towards dw_suggestions, as opposed to Support filing a bug report?
Before the suggestions generator went online, it was my experience that obvious usability problems would go directly to bugzilla.
This no longer seems to be the case. I am thinking specifically of Crossposter mangles username tags for OpenID users, where doing something correctly in an entry creates a tangled mess in the crossposter and Transmogrified: lots of anchor tags not controlled by user defined color where we had parts of Transmogrified where the background was controlled in the wizard but the foreground was not, which meant you got unpredictable (and potentially unviewable) color combos.
I am puzzled and would either like the ruling cabal to give us some clearer standards, or for a discussion to take place among the support volunteers.
dw_suggestions, as opposed to Support filing a bug report?Before the suggestions generator went online, it was my experience that obvious usability problems would go directly to bugzilla.
This no longer seems to be the case. I am thinking specifically of Crossposter mangles username tags for OpenID users, where doing something correctly in an entry creates a tangled mess in the crossposter and Transmogrified: lots of anchor tags not controlled by user defined color where we had parts of Transmogrified where the background was controlled in the wizard but the foreground was not, which meant you got unpredictable (and potentially unviewable) color combos.
I am puzzled and would either like the ruling cabal to give us some clearer standards, or for a discussion to take place among the support volunteers.
