dw_support_training | Weekly Update Thingy (Reply)

Hello everyone! This week's update is going to be short because I'm currently in the process of moving from the dorms in South Dakota to my summer lodging in Massachusetts. I am writing this missive from beautiful Cleveland, Ohio, having left the apartment of the generous and wonderful

domtheknight, also known as the other half of my brain and 1/3rd of the Support Triumvirate. The other 1/3 is, of course,

chemicallace, with

ysobel coming in as the Pony/advisor/4th third.

There are a lot of really spiffy things happening in the back room at Support right now, but only a few of them are ready-ish for prime time so far.

The Known Issues FAQ is something resembling live! We will eventually have FAQs on each known issue, but we're working on prioritizing right now. To this end, if there is something you keep writing out that is a known issue, let one of us know and we'll write up a FAQ for you to reference. If you have the time and/or inclination to do so, feel free to write up the FAQ yourself and send it to one of us. If you don't have the time/inclination, it's ok too. We just want to hear about it!
If you are new to support and don't have any privs (such as the ability to see screened comments/answers and to make internal comments [ICs]), please fill out the poll below. If you already have these privs, please do not check those buttons.
Also, if you have been working in styles and are reasonably knowledgeable about styles, please select that you'd like canview:styles. This will allow you to view the user's style stuff so you can help them more efficiently. I am not promising that you will get this priv if you ask for it, but I'd like an idea of who is interested.

Poll #386 Privs
Open to: Registered Users, detailed results viewable to: Just the Poll Creator, participants: 19
I would like...
...viewscreened (see screened comments left by others)
6 (46.2%)

makeinternal (make internal comments)
6 (46.2%)

canview:styles (view style stuff of other users)
10 (76.9%)

THIS. IS.
RADIO BUTTON
16 (100.0%)

You can see what privs you currently have by going here: http://www.dreamwidth.org/admin/priv/index.bml?user=YOURUSERNAME .
I know that some people are upset about Support's use of IRC as a training tool. We are currently trying to figure out a good alternative. If you have any suggestions about this, please let me know! Until we figure out an alternative though, I will continue to hold the training sessions in IRC. If you are on but there's not a training session going on and you want one to be going on, PLEASE poke at me! I'd be happy to help.
There are useful links in the sidebar of dw_support_training. I strongly urge you to check 'em out.

Like I said earlier, there's some other stuff in the works that I don't want to talk about yet, but trust me, it's really spiffy stuff!

One more thing: Congratulations to wyntarvox on getting Support Help privs in Styles this week! Congrats also go out to chemicallace and ysobel for cracking 100 support points this week, as well as to domtheknight for cracking 200! I am pretty sure that yvi reached 50 this week too! Yay everyone! (I am abusing exclamation points!!11!!) You can see where you are by visiting the High Scores page. Remember, points are just numbers and are not necessarily representative of how awesome you are being by helping in Support.

As always, I can be contacted at zarhooie@gmail.com or via PM if you have any questions at all. Contact info for the rest of the Support Triumvirate can be found in previous updates. I don't want to bore you with it again. :)

See y'all next week!

Best,
Kat
Dreamwidth Support Admin