May. 7th, 2009

Support Q&A

May. 7th, 2009 10:51 pm
zarhooie: Girl on a blueberry bramble looking happy. Text: Kat (Default)
[personal profile] zarhooie
Hello all! Time for the very first [site community profile] dw_support_training Q&A session! If you pay attention here, the T&A session may come next. Just to clarify, I am not DW staff, and neither are Dom or Chemla. We are just support volunteers who do an awful lot of volunteering. Nothing more than that. :)

Q: I have questions for you! How can I get in touch with you to ask?
A: Me, in particular? zarhooie AT gmail.com. You can also grab me on Gchat, IRC (MissKat on #dw), or PM me on site. To get in touch with Dom, you can e-mail her at domtheknight AT gmail.com or catch her on IRC (domtheknight on #dw). You can grab Chemla on IRC as ChemicalLace, on AIM as ChemicalLace or via e-mail at allyson AT chemicallace.com. E-mail is preferred for everyone.

Q: Who are you crazy people, anyway?
A: Well, there's me ([personal profile] zarhooie), Dom ([personal profile] domtheknight) and Chemla ([personal profile] chemicallace). Together we make up the Support Hivemind. We bug squash and help out with approving answers on Dreamwidth Support, all while finding time to fight crime! Or ToS violations, anyway. [personal profile] afuna and [personal profile] ysobel are our trusty advisors, among others. And, as always, we have the fabulous [staff profile] denise and [staff profile] mark as our Shining Beacons of Sanity and Hope. They made this thing and are generally awesome.

Q: What's with all the first person plural stuff? Why don't you just tell us what you are thinking?
A: The simple answer is that it's easier to speak for the Hivemind than it is for me to speak as an individual. The things I'm telling you have been run through the Kat Chemla Dom hivemind approval system (with occasional bonus Fu and Isa). Think of me as the Mouth of Sauron, except with better teeth and more eyes and an order of magnitude less evil.

Q: Are you going to answer any actual questions here, Kat?
A: Yeah, should probably get on that. Way hey and away we go!
Lots of really spiffy stuff under here, including unofficial support guidelines and what the heck a chemla is! )

That's all I've got for now. Let me know if you have any questions and I'll try to clarify.

Best,
The Hivemind
(Kat, on behalf of Dom and Chemla)

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dw_support_training: It is a sheep dreaming about Dreamwidth spr0t. The sheep has a banana in it. (Default)
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