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ninetydegrees posting in ![[site community profile]](https://www.dreamwidth.org/img/comm_staff.png){kind=small}
dw_support_trainingIt seems I'm full of questions lately...
So, sometimes, a volunteer answered a request and, for some reason, the user replied because it didn't solve their problem and another volunteer thinks they can solve it. What should the other volunteer do? Wait to see if the first volunteer submits a second answer? If so, how long? Or answer because the priority is giving users answers ASAP? Or leave an IC (but not everybody can read them so maybe a fake-IC in a screened answer)? I tend to wait but it crossed my mind today that I really have no idea what is the appropriate and expected behavior so here I am again seeking advice and guidance. :)
(And I hope it's ok to ask about these kinds of things)
So, sometimes, a volunteer answered a request and, for some reason, the user replied because it didn't solve their problem and another volunteer thinks they can solve it. What should the other volunteer do? Wait to see if the first volunteer submits a second answer? If so, how long? Or answer because the priority is giving users answers ASAP? Or leave an IC (but not everybody can read them so maybe a fake-IC in a screened answer)? I tend to wait but it crossed my mind today that I really have no idea what is the appropriate and expected behavior so here I am again seeking advice and guidance. :)
(And I hope it's ok to ask about these kinds of things)
