Support request summaries and tagging.
Jun. 7th, 2013 12:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
dreamatdrew posting in ![[site community profile]](https://www.dreamwidth.org/img/comm_staff.png){kind=small}
dw_support_trainingHai everybody:
In order to better keep track of issues for which we have multiple requests, we've been tagging them in the request summary. Kat has cleared anyone with the ability to tag requests, and modify the summaries as needed to make them closer match the actual issue.
Currently, we have a few tags defined.
[PBE] - Post By Email issues
[CNI-LJ] - Comments not importing from Livejournal.
[CNI-IJ] - Comments not importing from InsaneJournal.
[IJ] - Issues with importing from InsaneJournal which are not limited to just comments.
[Fix In Progress] - This is an Identified Bug and has made its way to someone who is working on a patch. This tag is admin-only at this point.
[CRI] - Cannot Rename Icons. For the record, this is being investigated bypurplecat
Tag are created on an ad-hoc basis to deal with issues as they crop up. These are just the ones in active use right now.
~~Drew
In order to better keep track of issues for which we have multiple requests, we've been tagging them in the request summary. Kat has cleared anyone with the ability to tag requests, and modify the summaries as needed to make them closer match the actual issue.
Currently, we have a few tags defined.
[PBE] - Post By Email issues
[CNI-LJ] - Comments not importing from Livejournal.
[CNI-IJ] - Comments not importing from InsaneJournal.
[IJ] - Issues with importing from InsaneJournal which are not limited to just comments.
[Fix In Progress] - This is an Identified Bug and has made its way to someone who is working on a patch. This tag is admin-only at this point.
[CRI] - Cannot Rename Icons. For the record, this is being investigated by
purplecat Tag are created on an ad-hoc basis to deal with issues as they crop up. These are just the ones in active use right now.
~~Drew
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Date: 2013-06-07 06:58 pm (UTC)no subject
Date: 2013-06-07 07:03 pm (UTC)no subject
Date: 2013-06-07 07:08 pm (UTC)no subject
Date: 2013-07-20 02:41 pm (UTC)no subject
Date: 2013-07-20 03:03 pm (UTC)There's not, but there should be one. If you have a suggestion for what it should be, feel free to go tag them! PurpleCat is trying to figure out what is causing it.
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Date: 2013-07-20 03:11 pm (UTC)Also would it be possible to create a tag for entries mentioning request summary tags?
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Date: 2013-07-20 03:52 pm (UTC)Yes to both (but I can't do it from my phone).
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Date: 2013-07-20 03:55 pm (UTC)no subject
Date: 2013-07-22 12:42 am (UTC)no subject
Date: 2013-07-22 02:38 am (UTC)no subject
Date: 2013-07-22 05:34 am (UTC)no subject
Date: 2013-07-22 05:37 am (UTC)no subject
Date: 2013-08-06 06:09 am (UTC)no subject
Date: 2019-07-25 09:17 pm (UTC)