dw_support_training | Basic privs

If you're interested in volunteering for Dreamwidth support, take a second to read over the Support guide -- this is for matters of form in answers, not a process/procedure document, but we do expect that everyone who's going to be answering will be familiar with these guidelines.

I'm nine-tenths done with a "Support process" document -- describing the support board, how it works, and what the lifecycle of a request is -- which I'll link here, along with a guide to what privileges ("privs") are and how they work in the context of the support board. This will explain how things work, for those who don't have experience volunteering for support on another LJ-based site.

In the meantime: We have decided that anyone who displays interest in volunteering for support will receive the supportviewscreened and supportmakeinternal privs. (If you don't know what those are, keep an eye on the Privileges page on the Wiki -- I'll be updating that with a full list of the Support-related privs, what they do, and why they're important, hopefully by the time I go to bed tonight.)

If you wish to be part of the DW support team, whether casually (answering a few questions here and there) or regularly, comment to this entry with the account you want to do Support as. Once you comment, I'll grant your account the basic set of privs that anyone doing support can have.

Stay tuned for links to more information.

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I'll be sporatic for the first while on sp0rt stuff but will be good to get back in the groove - and I'll be available for pouncing upon for m00se stuff in a few months when you're hitting your first round of burnouts and I have a better idea of time and schedule stuff (I hope!)

Granted!

I'd like to help out.

Not sure how much help I'll be, but I'd like to give it a shot :)

Comment.

Me please:)

I'm in please

Me as me as well :)

Ohh, I'd love to help :D

I'll be poking at support from time to time, at least. Of course, I already have the rudimentary support privs, because I'm leet, but I thought I'd best comment just in case you felt inclined to take them away otherwise.

*pokes back at you*

ooh, me please!

Me, please.

I'm interested but maybe only casually replying to support requests (don't have time to do more right now).

I'm interested in helping and I'd specifically like to be a volunteer Greeter and develop documentation/do training for others, in particular community maintainers/admins. Sorry if Greeter sounds creepy, I just mean 'helpful first point of contact'.

Me please

I'd love to start casual, then ramp up if I have time. This is the account I'd prefer to do support with, if possible :)

I'm in. I need a bit of guidance as to how to get answers and feedback as to whether I'm doing it right or wrong, but I'm certainly willing to help out. :)

Granted!

For now we don't really have anywhere near the resources to do one-on-one training, but I'll be writing tutorials as possible, etc.

I do! Though I will admit, this has not been the most Support-active time in my life. Just so no one is surprised.

I'm interested, but I don't have much experience.

I'd like to help out too.

(no subject)

piano - 2009-04-30 17:10 (UTC) - Expand

I nearly said "priv me!" and then realised it sounded so very fnarworthy, so I'll settle on "oooh, mememe!" (which doesn't sound a lot better, but I'm too asleep to think of anything else).

I would love to volunteer. I did support on uJournal and GreatestJournal and I'm a technical writer by trade. I wrote a large portion of the GJ FAQ and help information.

I am interested in volunteering for support, using this account :)

I would like to volunteer, although I have no experience so far. ;-)

I'd like to join the support team, casually at first and maybe more committed later. I'll reply again as soon as I get an account, if necessary. I believe living in a different timezone is going to be useful.

Yes, please do c'mon back and reply as soon as you create an account!

I would like to help out!

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