misskat: Image: Edward with sunglasses. Text: Still the Sparkliest (Still the sparkliest!)
MissKat ([personal profile] misskat) wrote in [site community profile] dw_support_training2013-07-28 09:58 am

"Why is my journal suspended?" requests

If someone shows up in general Support asking why their account is suspended, here's what you do with it:
--search the [site community profile] dw_antispam community for the username in question.
---If it shows up, then transfer the request to the Antispam support cat.
---If it does NOT show up, then transfer to Terms of Service, with a note that you didn't see the username in the antispam comm.


ETA: 90D pointed out that antispam is a locked community, so most of you can't search it. If you have access to it, then do the above. If not, then leave the request, or move it to Peterstein if the user is cranky.
ninetydegrees: Drawing: a girl's face, with a yellow and green stripe over one eye (Default)

[personal profile] ninetydegrees 2013-07-28 04:11 pm (UTC)(link)
I feel like I'm missing something: most entries in antispam are locked so we can't search it?
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-28 08:07 pm (UTC)(link)
Actually, just kick it to [site community profile] dw_antispam for now, I can't remember the last time we did a non-spam suspend.