misskat: Image: Edward with sunglasses. Text: Still the Sparkliest (Still the sparkliest!)
MissKat ([personal profile] misskat) wrote in [site community profile] dw_support_training2013-07-28 09:58 am

"Why is my journal suspended?" requests

If someone shows up in general Support asking why their account is suspended, here's what you do with it:
--search the [site community profile] dw_antispam community for the username in question.
---If it shows up, then transfer the request to the Antispam support cat.
---If it does NOT show up, then transfer to Terms of Service, with a note that you didn't see the username in the antispam comm.

Thanks!

ETA: 90D pointed out that antispam is a locked community, so most of you can't search it. If you have access to it, then do the above. If not, then leave the request, or move it to Peterstein if the user is cranky.

Post a comment in response:

From:
Anonymous( )Anonymous This account has disabled anonymous posting.
OpenID( )OpenID You can comment on this post while signed in with an account from many other sites, once you have confirmed your email address. Sign in using OpenID.
User
Account name:
Password:
If you don't have an account you can create one now.
Subject:
HTML doesn't work in the subject.

Message:

 
Notice: This account is set to log the IP addresses of everyone who comments.
Links will be displayed as unclickable URLs to help prevent spam.