misskat: Pinkie Pie looking all WTF-y (Pinkie Pie WTF)
MissKat ([personal profile] misskat) wrote in [site community profile] dw_support_training2013-07-01 10:25 pm

Thing about the crossposter

The inbox says that it "failed to connect" to LJ.

That error message means that our servers weren't able to reach LiveJournal's servers at the time you tried to crosspost. It can happen for a number of different reasons, but it's usually a transient error having to do with LJ being unavailable at the exact second the crosspost attempted. The system will retry the crosspost up to five times, at progressively longer intervals, before failing (each attempt will be numbered in your inbox, so if you only get one failure rather than five, that means the second attempt was successful). After the fifth failure, it won't try again anymore; if that happens, doublecheck that your LJ password is correct, then edit the post and check the unchecked crosspost box to get it to try again. (Then, if you still keep getting failures after that, open a support request.)

--From Denise in an answer on a maint post.

There's been some confusion before about how many times the crossposter retries, so I figured I'd stick this here for reference.

ETA: Parts of this entry originally referenced the importer, not the crossposter. I get them confused sometimes! Anyway, that's been fixed.
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)

[staff profile] denise 2013-07-02 03:31 am (UTC)(link)
also notable, those values are configurable so sometimes (such as during a DDoS on LJ) we turn it down so it retries fewer times before a hard failure. but those times are very very rare!
mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)

[staff profile] mark 2013-07-02 05:21 am (UTC)(link)
The last sentence talks about the importer, but the rest of this post is about the xposter?
kaberett: Overlaid Mars & Venus symbols, with Swiss Army knife tools at other positions around the central circle. (Default)

[personal profile] kaberett 2013-07-02 12:25 pm (UTC)(link)
Can we get a tag on this post to make it easier to find in future? If you'd be cool with me going back through the comm and tagging shit that would be something I would be delighted to do. ;) xx